Return & Cancellation
30-Day Return Policy
We accept authorized returns within 30
calendar days from the date the product was received by the buyer or
original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in
their original condition, including all items and components that were included
in the original package. Items being returned must not have been
damaged, disassembled, modified, or mounted due to user error.
If your shipment arrived with a damaged or
incorrect item, please repackage the item(s) in the original shipping package
and refer to our Return Procedure (below).
Upon receiving your order, inspect all
packages thoroughly for missing, damaged, or incorrect items. If you receive
missing, damaged, or incorrect items, please call us immediately (+1-908-312-1543) so
we can assist you in processing a return for replacement or refund. We are
not responsible for missing, damaged, or incorrect items after 30 calendar
days for all products, regardless of the party at fault. We are also not
responsible for lost or stolen packages and all such claims must be processed
through the shipping company.
In order to obtain a Return
Merchandise Authorization (RMA) number, please complete an Online RMA Form or call our Customer Service
Department at 1-908-312-1543.
1. File online –
Please provide the following information about your order:
1. Customer's name
2. Email address
3. Contact Number
4. Date of Order
5. Order ID
6. Product Code(s) of the item(s) you want to return
7. Product Name(s)
8. A complete and detailed explanation as to why the product is being
RMA number(s) along with return shipping
instructions will be sent through email immediately after receipt of the fully
completed form. An RMA number is required to track and process your return
Please expect to be contacted by our
associates in case additional information is required.
If you do not have your order ID, please
indicate when your order was purchased and the full name you used upon
2. Call us -
Call our Customer Service Department at 1-908-312-1543.
· Monday to Friday from 9am to 9pm
EST; (6am to 6pm PST)
All items for return must be packaged
securely. Please check if there are any special packaging instructions to
ensure that no shipping damage occurs. We will not be responsible for damaged
returns resulting from inadequate packaging.
We are not responsible for any return freight
charges unless the return is due to a direct result of an error on our part.
Refunds are normally processed and credited
within 24-48 business hours after we receive the returned items. You
will receive the refund after deducting the 5% Restocking Fee. Once
the returned item(s) has/have been inspected and processed, the
refund will be credited to the payment method you used to buy the item(s) you
ordered. You will receive a "credit approved" e-mail the
day your refund is processed. If the purchase was made with a debit
or credit card, it may take an additional 1-7 business day(s) for your
financial institution to reflect the credit back on your account.
If you have any questions, please contact us and we will be happy to help.
Cancellations may be accommodated if the order
has not yet been packed or shipped.
We will do our best to accommodate order
cancellations, but if for any reason we are unable to do so, you may return the
product. See our Return Policy for more details. You may cancel your order at
any time prior to receiving our order confirmation. However, once an order has
been confirmed, it is immediately processed for shipping. Therefore, no orders
can be canceled after receiving our electronic Order Confirmation email. For
any further assistance, please contact us via phone (1-908-312-1543) or email to
speak with a customer service representative.